FAQ

Everything You Need To Know About Shopping With Lashelier

Find answers about our products, ordering, shipping, returns, and choosing pieces for your lash studio. If you still need help, our team is here to assist.

What does Lashelier offer?

Lashelier curates furniture, lighting, decor, organization, and studio essentials for professional lash and beauty spaces. Our collections include Lash Beds, Lighting, Furniture & Seating, Studio Decor, Studio Essentials, and Wall Art.

How do I choose the right product for my lash studio?

Start by considering your available space, workflow, comfort needs, and overall studio style. Product pages include available specifications, sizes, variants, and other relevant details to help you compare your options.

If you need additional guidance, contact us and let us know what type of studio setup you are creating.

Are product dimensions and specifications available?

Yes. When provided for a product, dimensions, materials, included items, and setup information can be found on the individual product page.

We recommend reviewing these details carefully before placing an order, especially for larger items such as lash beds, seating, and studio furniture.

Will product colors look exactly the same as they do online?

We aim to represent product colors as accurately as possible. However, slight differences may occur because of lighting, photography, screen settings, manufacturing variations, or material finishes.

Can I change or cancel my order after placing it?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

How can I track my order?

Once tracking information becomes available, you can use our Track Order page to follow your shipment.

Tracking updates may take some time to appear after the shipping carrier receives the package.

How long does shipping take?

Shipping times can vary depending on the product, destination, fulfillment location, and shipping service available for your order.

Please review the shipping information provided during checkout and refer to our Shipping Policy for additional details.

Will items from the same order always arrive together?

Not necessarily. Some products may be fulfilled separately, which means an order can occasionally arrive in more than one package.

If multiple tracking numbers are provided, you can follow each shipment separately.

What should I do if my order arrives damaged or there is a problem with an item?

Please contact us as soon as possible and include your order information along with clear photos or details of the issue.

Our team will review the information and help you determine the appropriate next step based on the order and our store policies.

What is your return and refund policy?

Return eligibility and conditions depend on the product and circumstances of the order.

Please review our Returns & Refunds Policy before requesting a return. If you are unsure whether your item is eligible, contact us for assistance.

Are sale or promotional items returnable?

Return eligibility for discounted or promotional products is subject to the conditions described in our Returns & Refunds Policy.

We recommend reviewing the policy before purchasing.

Do you offer products for both new and established lash studios?

Yes. Lashelier is designed for anyone building, refreshing, or completing a professional lash space.

Whether you're selecting a statement lash bed, improving your lighting, organizing your workstation, or adding finishing decor, you can explore individual collections based on what your studio needs.

Can I shop different Lashelier collections together?

Absolutely. Our collections are intended to help different parts of a lash studio work together.

You can combine pieces from Lash Beds, Lighting, Furniture & Seating, Studio Decor, Studio Essentials, and Wall Art to create a more cohesive workspace.

Do you offer wholesale or bulk ordering?

Availability for larger or multiple-item orders may depend on the products involved.

If you're interested in purchasing several items for a studio or workspace, contact us with the products and quantities you're considering.

How can I contact Lashelier?

Visit our Contact Us page and send us a message with your question, order details, or information about the type of studio setup you are working on.

We'll use the information you provide to help direct you to the most relevant support.

Still Have Questions?

We’re Here To Help

Whether you need help understanding a product, checking an order, reviewing a policy, or exploring pieces for your lash space, send us a message and let us know how we can assist.